Welcome

The Management and Staff of Whitehall would like to take this opportunity to welcome you and your family.

We endeavour to provide quality care and services to all our residents, their families and/or representatives. We will do our very best to help you settle into your new environment and ensure that you enjoy your stay with us, as you would in your own.

This website intends to provide information that will hopefully help you understand the care and services that we provide here at Whitehall. This provides an outline of the who, when, where, what, how and why of a life amongst your new found family will be most satisfactory, here at Whitehall.

If you have any question, or you need further clarification, please do not hesitate to approach the Director of Care. We will only be happy to oblige.

History

Whitehall opened its doors to the community as a 34 bed nursing home in 1946 which was extended to a larger home in 1972.

Since 1988, Whitehall Aged Care Facility is owned and operated by Albanese Aged Care Group. The staff and management of Whitehall Aged Care Facility are committed to provide excellent clinical care and distinctive lifestyle services throughout the home. We pride ourselves in calling our facility a home away from home.

Whitehall Aged Care Facility is a High Care Standard Residential Aged Care Facility, nestled in Sydney's North Shore. With 76 high care beds, we offer both permanent and respite residential services to our elderly community.

Philosophy

The Proprietor, Administrator, management and staff of Whitehall Aged Care Facility believe that each of our residents deserve to be cared for by competent, caring and compassionate team of professionals who deliver excellent clinical care and distinctive lifestyle services in a safe, secure and comfortable environment that promotes each residents' individuality.

Values

We believe in the values outlined below in ensuring we provide clinical excellence and distinctive lifestyle services to our residents.

• Provide a safe, secure and comfortable environment to our residents so that they may enjoy life in their new home welcoming families and friends.
• Offer person-centered care that focuses not only on the clinical health but a holistic approach promoting exemplary care that identifies each individual resident as they are.
• Promoting a respectful and dignified environment that each resident will enjoy whilst expressing their choices, opinions and interests in a diverse lifestyle program, promoting social, cultural and religious independence throughout their stay and at the ebb of their life.
• Recruit professional, efficient and compassionate staff members guided by the principles of equal employment opportunities and supported through an effective, extensive orientation program and training and ongoing professional development and education.
• Providing a safe workplace that promotes ease and comfort for all staff to enjoy their environment whilst providing exemplary care to our residents.
• Promote a supportive management team that enhances effective relationships amongst staff, identifying opportunities and potentials for growth and continuous improvement throughout the home.

Accomodation

Whitehall Aged Care Facility provides single and shared rooms. Majority of rooms include a shared ensuite . Each resident has a designated personal space within their allocated rooms. Both floors are provided with a spacious lounge and dining area. A covered veranda is also provided for communal use by all residents.

Lifestyle Services

A sense of purpose and fulfilment are a big part of enjoying a happy and fulfilling life. At Whitehall Aged Care Facility, we assist residents in achieving that through activities that stimulate the senses and create interest, either indi- vidually, in groups or as a community.

We have a specialist Lifestyle department that consists of trained professionals and volunteers who are there to assist residents choose and follow the activities that suit their personal needs and goals.

Following resident admission into the facility, our staff from the lifestyle department will approach you to discuss your hobbies and interests in order to incorporate your identified needs into our lifestyle activities program.

Our lifestyle department will provide all residents with encouragement and support to attend our wide variety of activities program daily.

Fees & Charges

Whitehall Aged Care Facility is classified as a concessional facility. Fees consist of three components:

• A basic daily fee. This covers living costs such as meals, power and laundry. For some people this is the only fee they are required to pay.
• A means-tested care fee. This is an additional contribution towards the cost of care that some people may be required to pay. The Department of Human Services will work out if you are required to pay this fee based on an assessment of your income and assets, and will advise you of the amount.
• An accommodation payment. This is for your accommodation in the home. Some people will have their accommodation costs met in full or part by the Australian Government, while others will need to pay the accommodation price agreed with the facility.